There have been reports of inability to receive emails due to configuration issues with mobile email addresses, iCloud email, Gmail, and other email addresses.
Please check the following cases:

1) There may be an error in your email address, such as an input mistake or an unused email address being registered.

2) Please check your spam folder.

3) Your phone may be set to reject all free emails, such as Gmail, except for those set to receive mobile emails only.
Please note that mobile email addresses and iCloud email addresses may be set to reject emails from addresses other than those specified, so please check with your mobile phone company regarding these settings.

If you are still unable to confirm your email even after configuring the above settings, please contact us via our official LINE account: https://lin.ee/gUZ3a4H or our inquiry form

Credit card payments (Visa, Mastercard, JCB, American Express), Apple Pay, Google Pay, and Shop Pay are accepted.

Stores that stock our products are listed on the "SHOP LIST" page.

Please note that the products available at each store may differ. If there is a specific item you are looking for, please contact the store directly.

In addition, for details about limited-time POPUPs and events, please follow the official TEYÖSPAE & PAWS LINE account and Instagram.

LINE Official Account

Instagram

The online store is open from 10:00 to 17:00 on weekdays as a general rule. If there is no specified date, the item will be shipped within 2 business days after payment is confirmed.

Use this text to answer questions in as much detail as possible for your customers.

We only accept returns for items that are unused and still have tags attached. Please contact us via our official LINE account "Inquiries" or our inquiry form within 7 days of receiving the item.
We do not accept exchanges except for defective products. If you wish to exchange an unused item, please return the item and purchase a new one.

In the event of an initial defect, we will cover the shipping costs and transfer fees associated with the purchase, as well as the shipping costs associated with returns and exchanges.

The ring that fastens it as a collar can be moved along the rope, so it is one size fits all.
The rope is 150cm long, so the lead length will be shorter depending on the dog's neck size.

For product inquiries, please feel free to contact us via the inquiry page .

You can also contact us at hello@teyospaepaws.com.

Although the stock of sold-out items is 0, they may be returned from events where they are exhibited or restocked. For information on stock availability, please check the latest information sent via our official LINE account or contact us .

We are accepting shops from all over the country that can stock TEYÖSPAE & PAWS products.

Please feel free to contact us using the [Inquiry Form] .

At TEYÖSPAE & PAWS, we will inform you on Instagram, FACEBOOK, and LINE when new products arrive, so please follow and subscribe.

Instagram
https://www.instagram.com/teyospaepaws/

FACEBOOK...TEYOSPAEPAWS

Official LINE
https://lin.ee/CU4wXnK

TEYÖSPAE & PAWS' original leashes are strength tested according to the standards of the Pet Products Industry Association.
Please see each product page for applicable weight.
However, we cannot be held responsible for any accidents, injuries, breakdowns or damage caused by your dog's unexpected behavior or unavoidable circumstances, such as sudden pulling, constant pulling, or a tendency to spin.

Japan:
<Home delivery service>
Honshu and Shikoku...700 yen Hokkaido and Kyushu...1000 yen Okinawa...1250 yen

<Mail delivery>
Depending on the size, it will be shipped via Yamato Transport's Nekopos or Japan Post's Click Post, which costs 400 yen nationwide.

*Free shipping nationwide for purchases over 10,000 yen.
*If you purchase products that can be shipped by mail and products that can be shipped by courier at the same time, the courier delivery fee will apply.

abroad:
Korea, Singapore, Thailand, Taiwan...2750 yen flat rate America...3700 yen flat rate